Pain Points
• Numerous subsidiaries and departments generated domestic and international travel across diverse destinations. Email-based booking was widely adopted by employees yet highly cumbersome at scale, causing poor traveler experience and low operational efficiency.
• Fragmented data and the lack of centralized governance and analysis left travel policy optimization without an evidence base.
Solutions
• A dedicated email-booking service team was set up to deliver responsive booking support via email channels.
• Generated travel performance reports on monthly/ quarterly/ annual cycles. Multi-dimensional analytics covered airfare discounts, airline selection, change-and-refund metrics and advance-booking lead-time. Combined with industry benchmark data, Fanjia delivered targeted recommendations for travel-management improvement.
Outcomes
• Convenient email-enabled booking substantially cut manual overhead in the reservation process and enhanced employee travel experience.
• Evidence-based analytics and implementable optimization suggestions helped MediaTek refine travel-governance policies, balancing travel-cost containment and operational efficiency.
